Hardware Technician (On Demand) Job at Sharp Brains, San Jose, CA

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  • Sharp Brains
  • San Jose, CA

Job Description

Key Responsibilities:

  • Provide L1 technical support for desktops, laptops, printers, and mobile devices (Windows & macOS).
  • Manage user accounts, passwords, and permissions in Active Directory (ADDS).
  • Support group policy management and user profile configurations.
  • Assist with software deployment, patching, and inventory management via SCCM.
  • Perform incident resolution and request fulfillment through ITSM tools (e.g., ServiceNow, Remedy, etc.).
  • Install, configure, and troubleshoot Microsoft Office 365, VPN, and collaboration tools (Teams, Outlook).
  • Support end users in configuring network drives, shared folders, and printers.
  • Escalate unresolved technical issues to L2/L3 or vendor support when required.
  • Maintain proper documentation of incidents, resolutions, and daily operations.
  • Adhere to SLA and ITIL processes for efficient ticket handling and service delivery.

Job Tags

Work at office,

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