Field Service Technician Job at Integrity Trade Services, Grand Rapids, MI

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  • Integrity Trade Services
  • Grand Rapids, MI

Job Description

Field Service Technician - Starting at $30/hr!

This position is a direct hire opportunity!

Integrity Trade Services is hiring a Field Service Technician for our manufacturing client to start immediately starting at $30/hr! Receive comprehensive benefits through our client upon hire!

Responsibilities:

The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.

  • Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a company machine at a customer’s site.
  • Perform machine calibration services at customer’s site to assure compliance with original engineering specification.
  • Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
  • Offer technical support and guidance to customers via phone, email or onsite visit.
  • Travel to customer sites as needed for maintenance, and troubleshooting.
  • Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
  • Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at our facility or at the customer’s site.
  • Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.

Location: Grand Rapids, MI

  • This position will require overnight stays. Primary travel Monday – Friday, home most weekends. 90% Travel both driving and air travel (domestic and international)

Schedule/Shift Details: Monday-Friday

Qualifications:

  • High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required.
  • Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required.
  • Strong technical and mechanical troubleshooting skills.
  • Proficiency in using diagnostic tools and software.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage time effectively.
  • CNC/PLC/ Industrial robot knowledge and proficiency preferred, but not required
  • Willingness to travel
  • Valid driver's license and a clean driving record.
  • Ability to obtain and hold a US passport.

Benefits:

  • Medical
  • Dental
  • Vision
  • PTO
  • 401k

Job Tags

Immediate start, Monday to Friday, Shift work, Night shift,

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